We have created this questionnaire in order to improve the management of our student accommodation and the enjoyment of your stay with us.
1.)
How many students are sharing your house?
Select 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
2.)
Please grade the current level of service you receive:
Excellent Good Acceptable Could be better Unacceptable
3.)
Please comment on how you feel we could improve on the grade given:
4.)
Please grade the current communal facilities available in the property:
5.)
How could we improve these facilities?
6.)
Have you experienced any faults or problems in your accommodation?
Yes No
7.)
Was the problem resolved within a reasonable time period?
8.)
Were the workmen/ engineers who visited your property courteous to you?
9.)
Will you use the fault reporting service on our website?
10.)
Will you use the 24 hour phone line ?
11.)
Do you consider communication via telephone and email acceptable?
12.)
Where did you look to find your accommodation?
Local press
Student magazines
Signs/banners
Internet
Plymouth University accommodation office
Marjons accommodation office
Art College accommodation list
City College accommodation office
Flyer
Stand in Student Union
Word of mouth
Poster
Current Tenant
Where, if none of the above:
13.)
Would you stay in one of our properties next year?
14.)
If not, why not?
15.)
What do you most dislike about staying in our property?
16.)
Would you use a card payment system for your rent and deposit payments?
17.)
If yes, what type of card would you use?
Credit card Debit card
18.)
Do you prefer your rent to be all inclusive of gas and electric charges?
Yes No (If Yes - Inclusive means a higher weekly rent rate)
19.)
What is a reasonable amount to include in your rent if these bills are included?
£3 a week £5 a week £7 a week
20.)
Would you like a broadband connection to be available in each study room?
21.)
Are there any other comments or suggestions you would like to make?
